Feature Updates

June 5, 2025

Your customers are already talking to you on social media. They’re dropping questions in comments on your latest product posts, replying to your stories about sales, and sending direct messages about their orders. For most brands, mastering ecommerce social support on platforms like Facebook and Instagram isn’t just an option; it’s essential. This direct, often … Continue reading “Mastering Ecommerce Social Support: Facebook & Instagram”

May 27, 2025

Understanding what your customers need is key to great support. At Re:amaze, our Intents feature has always helped you automatically categorize incoming messages, making your support operations smoother. Now we’re excited to announce a significant upgrade: the new Re:amaze AI Intents are now powered by Artificial Intelligence (AI). This brings a new level of accuracy … Continue reading “New Re:amaze Intents: Powered by AI for Smarter Support”

May 2, 2025

The Re:amaze AI FAQ bot just got more powerful. You can now add up to 5 custom URLs for the bot to reference when answering customer questions. This new feature improves the accuracy and relevance of responses—especially if your help documentation lives outside of Re:amaze. What is the AI FAQ Bot? The AI FAQ Bot … Continue reading “AI FAQ Bot Update: Use External URLs to Improve Answers”

April 7, 2025

Understanding how AI and automation affect customer service helps you better understand your support operations. That’s why we’re excited to introduce powerful new reporting tools! With these Re:amaze reporting updates, you’ll get a clearer picture of AI-driven interactions, chatbot effectiveness, and productivity metrics—helping you make more informed decisions. AI & Chatbot Report: Measuring AI’s Impact … Continue reading “Re:amaze Reporting Updates: New AI and Chatbot Insights”

April 3, 2025

Chatbots have become an essential tool for businesses looking to provide fast, efficient customer support. They can handle common questions, guide customers through troubleshooting steps, and even assist with orders—all without requiring a human agent. But sometimes, requiring customer details upfront creates unnecessary friction. That’s why we’ve introduced a new “escalated” chat mode in Re:amaze. … Continue reading “New Anonymous Chat Mode in Re:amaze”

March 31, 2025

Managing a customer service team can be challenging, especially when agents are spread across different time zones. Without proper scheduling, conversations may be assigned to unavailable agents, leading to delays and customer frustration. With Shifts now available for Classic Chat, you can control when team members are available for live conversations. This ensures that Smart … Continue reading “Shifts for Classic Chat: Smarter Scheduling for Live Support”

February 24, 2025

Re:amaze continues to evolve with powerful new updates designed to enhance AI-driven automation and improve Shopify integrations. From smarter spam detection to expanded Shopify product search, these improvements make it easier to manage customer interactions seamlessly. Here’s what’s new. Chat Widget on Shopify Checkout and Thank You Pages Re:amaze’s chat widget is now available on … Continue reading “Re:amaze Updates 2025: AI, Shopify, and More!”

February 17, 2025

Using Facebook Messenger bots with Re:amaze can help automate greetings and answer common customer questions. However, if Messenger is connected as a social channel in Re:amaze, bot interactions can quickly overwhelm your inbox. Fortunately, there’s a way to keep things organized while still taking advantage of automation to handle routine inquires. Set Your Messenger Bot … Continue reading “Managing Facebook Messenger Bots with Re:amaze”

October 29, 2024

At Re:amaze, we’re constantly enhancing our AI tools to help you connect with customers more effectively. Our latest update to the AI-powered ‘Suggest a Response’ feature offers AI-suggested responses for orders, making it easier to quickly answer order-related questions. With detailed order information right at their fingertips, agents can now provide accurate responses in seconds. … Continue reading “New! AI Suggested Responses For Orders”

October 17, 2024

We’re excited to announce a powerful new update to the AI FAQ Bot in Re:amaze. You now have the ability to decide whether the bot uses unlisted articles when generating responses for your customers. What is the AI FAQ Bot? The AI FAQ Bot builds on our original FAQ Bot, which helps customers by matching … Continue reading “New AI FAQ Bot Update! Control Unlisted Article Responses”

October 16, 2024

Customize AI for a unique Customer Experience in Re:amaze Re:amaze now allows you to fully customize your AI settings. You can fine-tune the AI’s behavior to better reflect your brand’s personality. This powerful feature allows you to guide how your AI interacts with customers, mirroring your brand’s tone, style, and approach. If you manage multiple … Continue reading “Re:amaze AI: Customize for Your Brand”

September 23, 2024

It’s official, Amazon’s October Prime Day sale, Prime Big Deal Days, is happening on October 8th and 9th. This two-day mega sale is exclusive to Prime members, offering 48 hours of discounts on a wide range of products, including tech, home essentials, and more, as holiday shopping kicks off early. For retailers, this event is … Continue reading “Prime Day is Coming, Here’s How to Prepare”

September 12, 2024

Apple Intelligence is not just transforming personal devices—they’re influencing a wide range of industries. By pushing the boundaries of AI, Apple is setting new standards that go beyond its ecosystem, impacting sectors that rely on new tech. At Re:amaze, we understand how AI is reshaping customer service interactions. As Apple makes strides in natural language … Continue reading “How Apple Intelligence May Shape the Future of Re:amaze”

August 29, 2024

You can now disable chat attachments in Re:amaze! With this new feature, embeddables like Chat and Contact Forms will no longer allow customers to attach files and images. This update is designed to enhance the security and privacy of your customer interactions. Why disable chat attachments in Re:amaze? Security Risks Attachments in chat conversations can … Continue reading “Enhance Security & Data Privacy: Disable Chat Attachments in Re:amaze”

August 19, 2024

Managing spammy, unwanted messages can be a irritating, but Re:amaze makes it easy with our AI-powered spam filtering. This feature automatically identifies and filters out spam from your inbox, allowing you to focus on genuine customer interactions. Whether you need spam filtering for chat, email, or both, Re:amaze has you covered. How AI Spam Filtering … Continue reading “Re:amaze AI-Powered Spam Filtering”

August 13, 2024

Switching from Zendesk to Re:amaze may seem like an overwhelming task, but it doesn’t have to be. We recognize that transferring your data from Zendesk is a major step. That’s why we’ve streamlined the process with our built-in migration tool. With Re:amaze, you can easily transfer your data without needing any third-party apps or complex … Continue reading “Switching from Zendesk to Re:amaze? Here’s How We Make It Easy”

August 1, 2024

What is Smart Assign? Re:amaze offers a Round Robin-style tool we call Smart Assign. This automatically distributes conversations to team members without requiring you to select a specific person. With a smart twist, Smart Assign will assign conversation to the team member with the fewest unresolved conversations. Smart Assign is designed to exclude team members … Continue reading “Balance Staff Workload with Smart Assign Updates (Round Robin)”

July 29, 2024

With Re:amaze, you can better manage shifts for your team with our newly released staff permissions: Manage Personal Shifts and Manage Staff. These permission options will provide you with more control and flexibility when it comes to managing your staff and what they’re able to access within your account. The Importance of Managing Shifts with … Continue reading “How to Manage Shifts in Re:amaze: New Permissions for Better Control”

July 22, 2024

If you’ve ever used AI tools like ChatGPT, you know how valuable they can be when you need help finding the right words to get your point across. Re:amaze provides an entire suite of AI-powered tools to make your life easier and have your business run more smoothly. Our AI tools are integrated into almost … Continue reading “Enhance Customer Communication with AI-Powered Writing Tools”

July 16, 2024

Re:amaze has released a new feature to help you get the most out of your your Chat Widget. Now, when building or modifying your Shoutbox Greeting, you can add automated Quick Responses to Conversation Starters. What is a Quick Response? Quick Responses are buttons with pre-written buttons or options that your customers can choose from … Continue reading “Level Up Your Chat Widget with Re:amaze Quick Responses”